Cancellation Policy

When you shop with us, we want you to be completely satisfied. If you are not satisfied with a purchase made at the Web Site, you may return it for an exchange or refund of the purchase price you paid minus all shipping charges. We can only accept returns purchased through the Web Site. All purchases made through a department store or an ara store must be returned to the original place of purchase.

Just send your unused and unworn item to us within 60 days of shipment, along with a copy of your purchase receipt and a return authorization form (available here) to:

ara Shoes Canada Returns Dep’t
77 rue Jean Proulx
Gatineau, QC J8Z 1W2

Based on your return instructions in the return authorization form, we will issue you a credit to your credit card or send the replacement item. We can only issue credit to the same credit card used for the purchase. If we believe that the product you've returned has been damaged or worn, we will send it back to you as soon as possible. Shipping and handling charges are not refundable. We do not take title to returned products until the item arrives at our returns department. Alternative returns policies may apply to particular products and product lines.

If you have any questions about our returns process, please contact customer services.