Shipping Information
Delivery time
Goods in stock will normally be dispatched to destinations within 3-5 working days.
If customs costs are incurred, the delivery time will be extended indefinitely. The delivery time then depends on how quickly Parcelforce sends you the customs invoice and how quickly you pay.
Goods in stock will normally be dispatched to destinations within 3-5 working days. All estimated delivery dates or delivery periods specified above are without obligation unless explicitly agreed upon as binding by both parties. In the event of a delay in delivery of our goods, a final deadline fixed by the customer, as the case may be, must be at least one week. If, by way of exception, an article is no longer available or has a longer term of delivery, we will notify you of the earliest possible delivery date or, alternatively the decline to deliver. We reserve the right to deliver by instalments, if we consider this favourable with regard to quick settlement of the transaction and if reasonable for the customer.
This will neither limit nor exclude the legal warranty claims of the customer. The customer shall not bear any additional shipping costs arising due to delivery by instalments. If we are, through no fault of our own, unable to deliver the ordered goods because one of our suppliers fails to or is unable to meet his contractual obligations, we expressly reserve the right to withdraw from the contract. In this case, the customer will of course be informed of the non-availability of the goods and any payments already received will be reimbursed immediately. If a delivery is impossible due to Force Majeure (severe weather, strike and the like), the periods of delivery will be extended appropriately.
Postage and shipping costs
Below you can find an overview of our shipping fees, thresholds for free delivery, and express surcharges by market:
| Country | Shipping Fee (Standard / Express) |
Free Shipping Threshold | Fee over Threshold (Standard / Express) |
|---|---|---|---|
| United Kingdom | 5 GBP / 15 GBP | 110 GBP | Free / 10 GBP |
| Switzerland | 5 CHF / 15 CHF | 115 CHF | Free / 10 CHF |
| Sweden | 60 SEK / 180 SEK | 1300 SEK | Free / 120 SEK |
| Denmark | 40 DKK / 120 DKK | 900 DKK | Free / 80 DKK |
| Norway | 180 NOK / 60 NOK | 1400 NOK | Free / 120 NOK |
| Australia | 20 AUD / 40 AUD | 210 AUD | Free / 20 AUD |
| New Zealand | 20 NZD / 40 NZD | 230 NZD | Free / 20 NZD |
| Japan | 1750 JPY / 3500 JPY | 22000 JPY | Free / 1750 JPY |
| Korea (South) | 16200 KRW / 32400 KRW | 200000 KRW | Free / 16200 KRW |
| EU | 5 EUR / 15 EUR | 115 EUR | Free / 10 EUR |
| ROW (Express only) | 20 EUR | 125 EUR | 10 EUR |
Important note: Customs, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. When the order shall be delivered to Great Britain or any other non-EU country, you agree to pay any applicable customs, duties, or taxes levied by your destination country.
Returns
Please note that you may use the delivered goods for test purposes in the same way you would when trying them on in a shop, as long as you have not decided to keep them. In case of additional use we reserve the right to claim an adequate compensation for lost value.
If the size does not fit, you do not like the article or if you ordered several sizes, you can return the delivered goods within 14 days from receipt.
To initiate a return:
All returns should be processed via our Return Portal: https://web.global-e.com/Returns/Portal/gsBNM
Please use the email address you used for the order and your Order ID to access the portal and create your return label.
Once you have created your return, please bring the package to a post office. The return address will be provided in the portal. Please note that return costs through any other method may not be reimbursed.